{"id":1072,"date":"2024-01-31T17:00:00","date_gmt":"2024-01-31T17:00:00","guid":{"rendered":"https:\/\/www.aristella-zermatt.ch\/wissenswertes\/"},"modified":"2025-01-29T10:51:22","modified_gmt":"2025-01-29T10:51:22","slug":"things-to-know","status":"publish","type":"page","link":"https:\/\/www.aristella-zermatt.ch\/en\/things-to-know\/","title":{"rendered":"Useful Information"},"content":{"rendered":"\n
General Terms and Conditions<\/strong><\/h5>\n\n\n\n

You can find our general terms and conditions here<\/a>.<\/p>\n\n\n\n

Pillow of your choice:<\/strong><\/h5>\n\n\n\n

No matter if cereal millet, neck support pillow or cuddly pillow, with us you have the possibility to choose your pillow yourself. For further information, our reception team is available until 8:00 PM.<\/p>\n\n\n\n

> To the pillow overview<\/a><\/p>\n\n\n\n

General:<\/strong><\/h5>\n\n\n\n

\u2013 Hotel Garni: exquisite, extensive breakfast buffet
\u2013 Dinner: We no longer offer a classic half-board option. Our restaurant is a public specialty restaurant, but we also serve simple dishes. You are welcome to reserve a table in the restaurant. Please note that the restaurant is closed on Wednesdays, and therefore, no room service is available on that day.<\/strong>
\u2013 The cost for dogs is CHF 20 per day\/dog (without food). Dogs are not allowed in the breakfast room and wellness area, and may not be locked in the room unattended for hours. The dog owner is liable for any damage.<\/p>\n\n\n\n

Arrival and departure times:<\/strong><\/h5>\n\n\n\n

\u2013 Your room is available from 3 pm on the day of arrival and until 11 am on the day of departure. If you would like to do something in Zermatt before your departure, you can gladly use a luggage depot as well as dressing rooms and shower facilities in our hotel.<\/p>\n\n\n\n

Cancellation of a reservation:<\/strong><\/h5>\n\n\n\n

Winter season<\/p>\n\n\n\n

\u2013 Cancellation is free of charge up to 14 days before arrival.
\u2013 We will charge you 100% of the booked arrangement for cancellation less than 14 days before arrival
\u2013 In case of late arrival or early departure, we will charge you for the room according to original reservation. We therefore recommend that you take out travel cancellation insurance so that no costs arise in the event of a possible cancellation<\/p>\n\n\n\n

Summer season<\/p>\n\n\n\n

\u2013 Cancellation is free of charge up to 5 days before arrival day.
\u2013 We will charge you 100% of the booked arrangement for cancellation less than 5 days before arrival day.
\u2013 In case of late arrival or early departure, we will charge you for the room according to original reservation. We therefore recommend that you take out travel cancellation insurance so that no costs arise in the event of a possible cancellation<\/p>\n\n\n\n

Non-refundable discount rates:<\/p>\n\n\n\n

\u2013 The total amount has to be paid immediately upon booking and is unfortunately not refundable (special condition for reduced prices).
\u2013 If you do not pay within 2 days the discounted price expires and we will charge you the standard price.
\u2013 Because of the special price, in the event of a cancellation or shortening of stay the total amount remains in possession of the hotel.<\/p>\n\n\n\n

Accepted methods of payment:<\/strong>
Cash, Maestro, Postcard, VISA, MasterCard\/Eurocard.<\/h5>\n\n\n\n

<\/p>\n\n\n\n

Or via bank transfer prior to arrival:
Raiffeisen Schweiz Genossenschaft
Raiffeisenplatz
9001 St. Gallen<\/p>\n\n\n\n

To the credit of:
Hotel Aristella swissflair
Restaurant Spycher AG
Steinmattweg 7 3920 Zermatt<\/p>\n\n\n\n

Bank code: 80496
Swift\/BIC: RAIFCH22<\/p>\n\n\n\n

IBAN CHF: CH14 8080 8007 8855 5548 8
IBAN Euro: CH32 8080 8003 0622 0795 1<\/p>\n\n\n\n

Download\u00a0payment slip<\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n

TRAVEL INSURANCE<\/strong><\/h3>\n\n\n\n

If you do not have travel insurance, we recommend taking out such insurance within 8 days before arrival at: www.erv.ch.<\/strong><\/h4>\n","protected":false},"excerpt":{"rendered":"

General Terms and Conditions You can find our general terms and conditions here. Pillow of your choice: No matter if cereal millet, neck support pillow or cuddly pillow, with us you have the possibility to choose your pillow yourself. For further information, our reception team is available until 8:00 PM. > To the pillow overview General: […]<\/p>\n","protected":false},"author":1,"featured_media":770,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-datainfo.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1072","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aristella-zermatt.ch\/en\/wp-json\/wp\/v2\/pages\/1072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aristella-zermatt.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aristella-zermatt.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aristella-zermatt.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aristella-zermatt.ch\/en\/wp-json\/wp\/v2\/comments?post=1072"}],"version-history":[{"count":12,"href":"https:\/\/www.aristella-zermatt.ch\/en\/wp-json\/wp\/v2\/pages\/1072\/revisions"}],"predecessor-version":[{"id":20143,"href":"https:\/\/www.aristella-zermatt.ch\/en\/wp-json\/wp\/v2\/pages\/1072\/revisions\/20143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aristella-zermatt.ch\/en\/wp-json\/wp\/v2\/media\/770"}],"wp:attachment":[{"href":"https:\/\/www.aristella-zermatt.ch\/en\/wp-json\/wp\/v2\/media?parent=1072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}