The health of our guests and staff is our top priority. Our protection concepts are constantly adapted to the latest information and directives of the federal government. With the following measures, we guarantee that you can spend a carefree holiday:

We thank you for your understanding and support!

Information on the measures taken by the mountain railways can be found at https://www.matterhornparadise.ch/iSite/Corona-Schutzkonzept

The following links are helpful for all our guests from abroad:

Check the validity of your certificate in Switzerland here:
https://travelcheck.admin.ch/home
Convert your Covid-19 certificate to a Swiss certificate here: Covidcertificate-form.admin.ch
If you have any further questions, please do not hesitate to contact us.

Important information about your stay

USEFUL INFORMATION

General Terms and Conditions

You can find our general terms and conditions here.

Dogs in the hotel

Dogs are generally allowed in the Hotel Aristella swissflair, Restaurant Spycher AG.
Please note that dogs are not allowed in the spa area and breakfast room. Dogs must not be left alone in the room for a longer period of time.
We charge a surcharge of CHF 20 per day, thank you for your understanding.
Food is not included in this price.
Out of respect for other guests, dogs are kept on a leash in the hotel/restaurant area.

The owner is liable for any damage.

Pillow of your choice:

No matter if cereal millet, neck support pillow or cuddly pillow, with us you have the possibility to choose your pillow yourself. For further information, please contact our reception team at any time.

> To the pillow overview

General:

– Hotel Garni: exquisite, extensive breakfast buffet
– Half-board can also be booked on site; price advantage only available with advanced booking. Half-board includes the extensive breakfast buffet and 4-course menu in the evening in our well-known flambé restaurant “Spycher” in the same building. A partial amount will be credited to you in the event of early cancellation of half-board.
– The cost for dogs is CHF 20 per day/dog (without food). Dogs are not allowed in the breakfast room and wellness area, and may not be locked in the room unattended for hours. The dog owner is liable for any damage.

Arrival and departure times:

– Your room is available from 3 pm on the day of arrival and until 11 am on the day of departure. If you would like to do something in Zermatt before your departure, you can gladly use a luggage depot as well as dressing rooms and shower facilities in our hotel.

Cancellation of a reservation:

Winter season

– Cancellation is free of charge up to 14 days before arrival.
– We will charge you 100% of the booked arrangement for cancellation less than 14 days before arrival
– In case of late arrival or early departure, we will charge you for the room according to original reservation. We therefore recommend that you take out travel cancellation insurance so that no costs arise in the event of a possible cancellation

Summer season

– Cancellation is free of charge up to 5 days before arrival.
– We will charge you 100% of the booked arrangement for cancellation less than 5 days before arrival.
– In case of late arrival or early departure, we will charge you for the room according to original reservation. We therefore recommend that you take out travel cancellation insurance so that no costs arise in the event of a possible cancellation

Non-refundable discount rates:

– The total amount has to be paid immediately upon booking and is unfortunately not refundable (special condition for reduced prices).
– If you do not pay within 2 days the discounted price expires and we will charge you the standard price.
– Because of the special price, in the event of a cancellation or shortening of stay the total amount remains in possession of the hotel.

Accepted methods of payment:
Cash, Maestro, Postcard, VISA, MasterCard/Eurocard.

Online payment per credit card via our payment link: https://aristella.payrexx.com/de/

Or via bank transfer prior to arrival:
Raiffeisen Schweiz Genossenschaft
Raiffeisenplatz
9001 St. Gallen

To the credit of:
Hotel Aristella Swissflair
Restaurant Spycher AG
Steinmattweg 7 3920 Zermatt

Postaccount of the Bank: 19-2407-5
Bank code: 80808
Swift/BIC: RAIFCH22

IBAN CHF: CH14 8080 8007 8855 5548 8
IBAN Euro: CH32 8080 8003 0622 0795 1

Travel insurance
If you do not have travel insurance, we recommend taking out such insurance within 8 days before arrival at: www.erv.ch.